Refund policy

We strive for your complete satisfaction. Please review our policy guidelines below before initiating a return.

We accept returns for non-custom jewelry within 7 days of the delivery date.
To qualify for a return, items must meet the following criteria:
- They must be unworn and show no signs of wear or damage.
- They must be returned with all original packaging.

Customized products are generally not eligible for returns or refunds after delivery.
An exception is made only if there is a verified issue with the product's quality upon receipt.
Reasons unrelated to product quality, such as a change in personal preference, price discrepancies with similar items, or dissatisfaction with a promotional price, do not qualify as valid grounds for a return or refund.

Earrings: For hygiene reasons, all earring sales are final and cannot be exchanged or refunded.
International Orders: All international orders are considered final sale and are not eligible for return, exchange, or resizing.
Shipping Fees: Original shipping fees are non-refundable.
Partial Returns: We do not accept partial returns (e.g., returning only a component like a chain or a pendant from a set). The full item/set must be returned.
Domestic Return Shipping (Hong Kong): If your return is requested within the 7-day period, return shipping costs within Hong Kong will be covered by us.

To start a return, please contact us via email at bondhausatelier@gmail.com within 7 days of receiving your order.

Refunds are typically processed within 10 business days of receiving and inspecting the returned item.
Credit card refunds may take an additional 10 business days to appear on your bank statement, depending on your financial institution.

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